Department of Informatics and Telematics

ΕΠ12 - Business Process Management in Suppply Chain

General Information

School: Digital Technology

Department: Informatics and Telematics

Level: Undergraduate

Course Title: Business Process Management in Suppply Chain

Course id: ΕΠ12

Type: Core Course 

Semester: 5

Teaching and Examination Language: Greek

Is the course offered in Erasmus: Yes

Course web-page:


Lectures (Theory): 3,0

Lab lectures: 0,0

ECTS credits: 5,0

Learning Outcomes

The course provides to students familiarity with the concepts, methodologies and tools for understanding the management of business processes, the benefits of automation and the impact of business processes on the performance and effectiveness of businesses/ organizations. The students apply in practice a language of business process modeling (BPMN – Business Process Modeling Notation). The course focuses on the supply chain processes, their impact, their evaluation and redesign with the purpose to improve the business operations and performance. The students will acquire the following knowledge and skills:
•        Understanding of business process management methodologies and practices.
•        Quantitative and Qualitative analysis of processes with the purpose to improve them.
•        Analyzing and Modeling in practice As-Is processes and Proposing and Modeling To-Be processes
•        Evaluation of alternative, new scenarios of business processes
•        Understanding of supply chain processes
•        Applying in Practice BPMN for business process management
•        Utilization of BPM tools

General Skills

  •       Search, analysis and synthesis of data and information with the use of the assorted technologies
    •        Decision Making
    •        Independent work
    •        Work at an interdisciplinary framework
    •        Project design and management
    •        Promoting reasoning and self-improvement
    •        Promoting free, creative and deductive reasoning

Course Content

  •       Lecture 1: Introduction to Business Process (BP) Management
    •        Lecture 2: BP identification (case studies)
    •        Lecture 3: BP modeling and redesign (methodologies, case studies)
    •        Lecture 4: BP Modeling language (BP Modeling Notation)
    •        Lecture 5: BP modeling diagrams, As-Is and To-Be models
    •        Lecture 6: Introduction to Supply Chain (Basics, Processes, Impact)
    •        Lecture 7: BP Analysis - KPIs, methods
    •        Lecture 8: Case studies of analysis and redesign of supply chain processes
    •        Lecture 9: Utilization of a BP modeling tool
    •        Lecture 10: Hierarchical BP modeling - Case studies
    •        Lecture 11: Quality in BP modeling
    •        Lecture 12: Qualitative and Quantitative Analysis of BP
    •        Lecture 13: BP transformation of supply chain processes utilizing state-of-the-art technologies (IoT, Data analytics, AI etc.)

Learning and Teaching Methods - Evaluation

Teaching methods: face-to-face

Use of ICT: 

- Utilization of platform e-class
- Utilization of a business process modeling tool

Course Organization



Semester work load



Lab exercises


Individual of group projects


Lab report preparation




Independent Study





  • Exams 50% • Assignment 50%


  •       Fundamentals of Business Process Management, Marlon Dumas, Marcello La Rosa,
    Jan Mendling, Hajo A. Reijers. Springer, 2013.
    ●        Business Process Management: Concepts, Languages, Architectures, Weske Mathias. Springer-Verlag, 2007.
    ●        BPM CBOK Version 4. 0: Guide to the Business Process Management Common Body of Knowledge, Tony Benedict, Mathias Kirchmer, et al. 2019.


  •       Business Process Management Journal
    •        International Journal of Production and Operations Management
    •        International Journal of Production Economics
    •        International Journal of Production Research
    •        Supply Chain Management